Shipping Policy

1. Overview

We ship worldwide to bring our products to customers across the globe. This Shipping Policy outlines our delivery regions, timeframes, costs, and procedures. We are committed to providing reliable and transparent shipping services that comply with international trade regulations and customs requirements.

2. Worldwide Shipping Zones

We have divided our shipping destinations into the following zones for clarity and efficiency:

Zone 1: European Union (EU)

All 27 EU member states including Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

Zone 2: European Economic Area (EEA) & Switzerland

Iceland, Liechtenstein, Norway, and Switzerland.

Zone 3: United Kingdom

England, Scotland, Wales, and Northern Ireland.

Zone 4: North America

United States, Canada, and Mexico.

Zone 5: Asia-Pacific

Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Taiwan, Thailand, Malaysia, Philippines, Indonesia, Vietnam, India, and other Asia-Pacific countries.

Zone 6: Middle East & Africa

United Arab Emirates, Saudi Arabia, Qatar, Israel, Turkey, South Africa, Egypt, and other Middle Eastern and African countries.

Zone 7: Latin America & Caribbean

Brazil, Argentina, Chile, Colombia, Peru, Costa Rica, and other Latin American and Caribbean countries.

Note: If your country is not listed, please contact us at [email protected] to inquire about shipping availability.

3. Delivery Times

Delivery times vary by destination zone and shipping method. The timeframes below are estimates from the date of shipment, not the order date. Processing time (1-3 business days) is additional.

Zone	Standard Shipping	Express Shipping
Zone 1: EU	3-7 business days	1-3 business days
Zone 2: EEA & Switzerland	5-10 business days	2-4 business days
Zone 3: UK	5-12 business days	2-5 business days
Zone 4: North America	7-15 business days	3-7 business days
Zone 5: Asia-Pacific	10-20 business days	5-10 business days
Zone 6: Middle East & Africa	12-25 business days	7-14 business days
Zone 7: Latin America	15-30 business days	7-15 business days

4. Shipping Costs

Shipping costs are calculated based on your delivery zone, order weight, and chosen shipping method. Final costs will be displayed at checkout before payment.

Free Shipping Promotion

Standard Shipping Rates

Zone	Order Value	Standard Rate	Express Rate
Zone 1: EU	Under €50	€4.95	€12.95
	€50 and above	FREE	€9.95
Zone 2: EEA & CH	Under €50	€7.95	€16.95
	€50 and above	€3.95	€14.95
Zone 3: UK	All orders	€9.95	€19.95
Zone 4: North America	All orders	€15.95	€35.95
Zone 5: Asia-Pacific	All orders	€19.95	€45.95
Zone 6: Middle East & Africa	All orders	€22.95	€49.95
Zone 7: Latin America	All orders	€24.95	€54.95

Shipping costs for oversized or heavy items may be calculated differently. You will be notified if additional shipping charges apply to your order.

5. Order Processing

All orders are processed within 1-3 business days (Monday-Friday, excluding public holidays). Orders placed on weekends or holidays will be processed on the next business day.

Processing Steps:

1. Order Confirmation: You receive an email confirming your order
2. Payment Verification: Your payment is processed and verified
3. Order Preparation: Items are picked, packed, and quality checked
4. Shipment: Package is handed to carrier and tracking number is generated
5. Shipping Confirmation: You receive an email with tracking information

Once shipped, you can track your package using the tracking number provided in your shipping confirmation email.

6. Customs, Duties, and Taxes

European Union (Zone 1)

EEA, Switzerland, and United Kingdom (Zones 2-3)

Orders to these countries may be subject to:

• Import duties
• VAT or sales tax
• Customs clearance fees

These charges are collected by the carrier or customs authority upon delivery and are the responsibility of the recipient.

International Shipments (Zones 4-7)

Customs Documentation

For international shipments, we provide:

• Commercial invoice with accurate product descriptions and values
• CN22/CN23 customs declaration forms
• HS codes (Harmonized System codes) for all products
• Country of origin information

Customs Delays

Customs clearance procedures vary by country and may cause delays beyond our estimated delivery times. Typical customs processing takes 1-7 business days but can be longer during peak periods or if additional documentation is required.

If your package is held by customs, you may be contacted by:

• The shipping carrier
• Your local customs authority
• A customs broker

Please respond promptly to any customs inquiries to avoid further delays or additional storage fees.

7. Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with:

• Tracking number
• Carrier name and website link
• Estimated delivery date

How to Track:

1. Click the tracking link in your shipping confirmation email
2. Visit the carrier's website and enter your tracking number
3. Log into your account on our website to view order status
4. Contact our customer service at [email protected] for tracking assistance

8. Delivery Procedures

Signature Requirements

Depending on the destination and order value:

• Standard delivery: Signature may not be required
• Express delivery: Signature usually required
• High-value orders: Signature required for orders over €500

Delivery Attempts

If delivery cannot be completed:

• Carrier will leave a delivery notice with instructions
• Package may be held at a local depot or post office for pickup
• You may need to schedule a redelivery or provide delivery instructions
• Unclaimed packages will be returned to us after the carrier's holding period (typically 7-14 days)

Safe Place Delivery

In some regions, carriers may leave packages in a safe location if you're not home. You can often provide delivery instructions through the carrier's website or app.

P.O. Boxes and Military Addresses

• P.O. Boxes: Available for standard shipping in most countries, may not be available for express shipping
• APO/FPO/DPO (US Military): We ship to APO/FPO addresses via USPS. Delivery times vary based on military mail routing

9. Shipping Restrictions

Restricted Items

Some products cannot be shipped to certain countries due to:

• Import/export regulations
• Safety regulations (e.g., lithium batteries, aerosols, cosmetics)
• Product certifications or licensing requirements
• Carrier restrictions

Restricted items will be clearly marked on the product page. If you have questions about shipping eligibility, contact us before ordering.

Regions with Limited Service

Shipping may be unavailable or subject to special conditions for:

• Remote islands and territories
• Areas affected by trade sanctions or embargoes
• Regions with unreliable postal infrastructure
• Countries not serviced by our carrier partners

10. Shipping Issues and Solutions

Delayed Shipments

If your order has not arrived within the estimated timeframe:

1. Check tracking information for the latest status
2. Wait an additional 3-5 business days beyond the estimate (7-10 days for international orders)
3. Contact us at [email protected] with your order number if still not delivered

We will investigate with the carrier and work to resolve the issue, including reshipping or refunding if necessary.

Lost Packages

Damaged Packages

Important: Do not refuse delivery of a damaged package!

1. Accept the delivery and note the damage on the delivery receipt
2. Take photos of the damaged packaging and product
3. Keep all packaging materials
4. Contact us within 48 hours at [email protected] with photos and order number

We will arrange for a replacement or refund immediately.

Wrong Address

Please ensure your shipping address is correct before completing your order:

• Before shipment: Contact us immediately at [email protected] to update the address
• After shipment: Contact the carrier directly with your tracking number to request address correction (fees may apply)
• If package is returned: Reshipping fees will apply

We are not responsible for packages delivered to an incorrect address provided by the customer.

11. Returns and Shipping

For return shipping information, please see our Returns Policy. Key points:

• EU customers: You have a 14-day right of withdrawal. Return shipping costs are your responsibility unless the return is due to our error
• International customers: Return shipping costs and any customs fees are your responsibility. We recommend using tracked shipping for returns
• Defective or wrong items: We cover all return shipping costs and will provide a prepaid return label

Return shipping address will be provided when you initiate a return through our customer service.

12. Force Majeure

We are not liable for shipping delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, extreme weather, or pandemics
• War, terrorism, or civil unrest
• Labor strikes or carrier disruptions
• Government actions, customs delays, or import restrictions
• Technical failures or transportation accidents

In such cases, we will make reasonable efforts to notify affected customers and provide alternative solutions when possible.

13. Contact Us

For questions about shipping, tracking, or delivery issues:

When contacting us about a shipping issue, please provide:

• Your order number
• Tracking number (if available)
• Description of the issue
• Photos (for damaged packages)

14. Changes to Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

Shipping rates, delivery times, and carrier services are subject to change based on carrier policies, fuel costs, and operational requirements.